​Customer Service

BG WEB RD offers a variety of services, including graphic design, branding design, audiovisual production (exclusively in the Dominican Republic), sale of editable templates in Canva, personalized consulting on branding, web page design and social media management.

Yes, editable templates in Canva are available to customers around the world.

You can request personalized branding advice through our online contact form located in our "Customer Service" section. We will contact you to schedule an appointment.

Nuestro enfoque en la personalización y la atención individualizada nos diferencia. Trabajamos estrechamente contigo para entender tus necesidades y objetivos, lo que nos permite ofrecer soluciones únicas y efectivas basadas en lo más importante: Estrategias.

Currently, our audiovisual production is available only in the Dominican Republic. We are working to expand our services to other locations in the future.

The process is simple. Browse our online store, choose the template (or template pack) you want, add it to your cart and follow the steps to complete the purchase. Once payment is confirmed, you will receive a link to download the template to your email account indicated in the final purchase form.

Yes, we offer social media management services that can help you increase your company's visibility and engagement on platforms like Facebook, Instagram, TikTok, YouTube, and more.

Delivery time varies depending on the complexity of the project, feedback times and number of edits requested by the client. We will provide you with an estimated timeframe once we have a full understanding of your requirements.

We handle a wide range of web design projects, from simple websites (informational or landing page) to complex e-commerce sites. Our approach is to adapt to your specific needs.

We accept online payments via credit and debit cards, as well as direct bank transfers. We also offer payment options in installments for larger projects that involve several services and are worked in stages (to opt for payment in installments, you must contact us through our contact form, email or WhatsApp before your purchase to make the adjustment; These contact methods are at the bottom of our website and in our "Customer Service" section)*.