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​Customer Service
Contact and Help
At BG WEB RD we are committed to providing you with the best care and service. Complete the form, chat or write to us on WhatsApp to resolve any questions or requirements you may have.
Our team of experts will be available to assist you.
Call us
MON-FRI: 9:00 a.m. to 5:00 p.m.
Chat with us
Our representatives and advisors are available to assist you from MON to FRI, from 9:00 a.m. to 3:00 p.m. Contact us now and resolve your questions quickly and effectively.
Preguntas frecuente
SOLVE YOUR QUESTIONS HERE
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What services does BG WEB RD offer?BG WEB RD offers a variety of services, including graphic design, branding design, audiovisual production (exclusively in the Dominican Republic), sale of editable templates in Canva, personalized consulting on branding, web page design and social media management.
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Can I purchase editable templates from Canva if I am not from the Dominican Republic?Yes, editable templates in Canva are available to customers around the world.
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How can I request personalized branding advice?You can request personalized branding advice through our online contact form located in our "Customer Service" section. We will contact you to schedule an appointment.
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What differentiates BG WEB RD from other graphic design agencies?Nuestro enfoque en la personalización y la atención individualizada nos diferencia. Trabajamos estrechamente contigo para entender tus necesidades y objetivos, lo que nos permite ofrecer soluciones únicas y efectivas basadas en lo más importante: Estrategias.
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Do you offer audiovisual production services in other countries besides the Dominican Republic?Currently, our audiovisual production is available only in the Dominican Republic. We are working to expand our services to other locations in the future.
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What is the process to purchase a template on Canva on your site?The process is simple. Browse our online store, choose the template (or template pack) you want, add it to your cart and follow the steps to complete the purchase. Once payment is confirmed, you will receive a link to download the template to your email account indicated in the final purchase form.
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Can you help me improve my company's presence on social networks?Yes, we offer social media management services that can help you increase your company's visibility and engagement on platforms like Facebook, Instagram, TikTok, YouTube, and more.
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What is the estimated time to complete a custom graphic design project?Delivery time varies depending on the complexity of the project, feedback times and number of edits requested by the client. We will provide you with an estimated timeframe once we have a full understanding of your requirements.
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What types of web design projects do you handle?We handle a wide range of web design projects, from simple websites (informational or landing page) to complex e-commerce sites. Our approach is to adapt to your specific needs.
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What payment methods do you accept for your services?We accept online payments via credit and debit cards, as well as direct bank transfers. We also offer payment options in installments for larger projects that involve several services and are worked in stages (to opt for payment in installments, you must contact us through our contact form, email or WhatsApp before your purchase to make the adjustment; These contact methods are at the bottom of our website and in our "Customer Service" section)*.
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I need to resolve a different questionYou can contact us directly: info@bgwebrd.com (849) 493-1712
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